Return & Refund Policy

Return & Refund Policy

At Pawlixcare, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.

Returns
We accept returns within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (receipt or order confirmation) is required

Non-Returnable Items
Certain items may not be eligible for return, including:

• Items marked as final sale
• Gift cards
• Personalized or custom-made products (if applicable)

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Late or Missing Refunds
If you haven’t received your refund yet:

• First, check your bank account again
• Contact your credit card company (it may take some time before your refund is officially posted)
• Then contact your bank

If you’ve done all of this and still have not received your refund, please contact us.

Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping costs are non-refundable
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and your order details. We will resolve the issue as quickly as possible.

How to Start a Return
To initiate a return, please contact us using the details below. Our support team will guide you through the process.

Contact Information

Business Name: Pawlixcare
Phone: +1 773-501-4908
Email: SUPPORT@PAWIXCARE.COM
Address: 11455 Bissonnet St, Apt 1201, Houston, Texas, USA
Customer Support: 24/7 Hours
Business Hours: Monday To Friday, 9:00 AM to 5:00 PM MST (GMT -7:00)