Shipping Policy
At Pawlixcare, we are committed to delivering your orders in a timely and reliable manner. Please review our shipping policy below for details on processing, delivery times, and shipping procedures.
Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday). Orders are not processed, shipped, or delivered on weekends or public holidays.
In case of high order volumes, processing times may be slightly delayed. If there is a significant delay, we will notify you via email.
Shipping Time
Estimated delivery time: 5–10 business days (depending on your location).
Please note that delivery times are estimates and may vary due to factors such as carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Rates
Shipping costs are calculated at checkout or may be offered as free shipping depending on promotions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment in real time.
Shipping Locations
We currently ship across the United States.
Incorrect Address Disclaimer
It is the responsibility of the customer to ensure that the shipping address is entered correctly. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
Pawlixcare is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. If you experience an issue, please contact the carrier directly.
Damaged Items
If your order arrives damaged, please contact us immediately with your order number and photos of the item. We will work quickly to resolve the issue.
Contact Information
If you have any questions about shipping, feel free to contact us:
Business Name: Pawlixcare
Phone: +1 773-501-4908
Email: SUPPORT@PAWIXCARE.COM
Address: 11455 Bissonnet St, Apt 1201, Houston, Texas, USA
Customer Support: 24/7 Hours
Business Hours: Monday To Friday, 9:00 AM to 5:00 PM MST (GMT -7:00)