Thank you for shopping with Pawlix. We are committed to delivering your order quickly and safely.
We currently ship within the United States.
If you are located outside the U.S., please contact us at support@pawlix.com before placing your order.
All orders are processed within 1–2 business days (Monday–Friday).
Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email once your order has been shipped.
Estimated delivery time within the United States:
3–7 Business Days
Delivery times may vary depending on:
Customer location
Carrier delays
Peak seasons or holidays
We offer:
✅ Free Standard Shipping on all U.S. orders
Once your order has shipped, you will receive a tracking number via email.
You can track your order using the link provided in the shipping confirmation email.
While we work hard to ensure timely delivery, Pawlix is not responsible for delays caused by:
Shipping carriers
Incorrect address provided by the customer
Weather conditions
Customs delays (if applicable)
Please ensure your shipping address is correct at checkout.
If you notice an error, contact us immediately at:
We cannot guarantee changes once the order has been processed.
If your tracking shows delivered but you did not receive your package:
Check with neighbors
Contact your local carrier
Email us at support@pawlix.com
We will assist you in resolving the issue.