Shipping policy

Thank you for shopping with Pawlix. We are committed to delivering your order quickly and safely.

🇺🇸 Shipping Locations

We currently ship within the United States.

If you are located outside the U.S., please contact us at support@pawlix.com before placing your order.

⏳ Processing Time

All orders are processed within 1–2 business days (Monday–Friday).

Orders placed on weekends or holidays will be processed on the next business day.

You will receive a confirmation email once your order has been shipped.

🚚 Shipping Time

Estimated delivery time within the United States:

3–7 Business Days

Delivery times may vary depending on:

  • Customer location

  • Carrier delays

  • Peak seasons or holidays

💲 Shipping Cost

We offer:

✅ Free Standard Shipping on all U.S. orders

📦 Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can track your order using the link provided in the shipping confirmation email.

⚠️ Delays

While we work hard to ensure timely delivery, Pawlix is not responsible for delays caused by:

  • Shipping carriers

  • Incorrect address provided by the customer

  • Weather conditions

  • Customs delays (if applicable)

📍 Incorrect Shipping Address

Please ensure your shipping address is correct at checkout.

If you notice an error, contact us immediately at:

📧 support@pawlix.com

We cannot guarantee changes once the order has been processed.

📦 Lost or Stolen Packages

If your tracking shows delivered but you did not receive your package:

  1. Check with neighbors

  2. Contact your local carrier

  3. Email us at support@pawlix.com

We will assist you in resolving the issue.